Outsourcing trade services in the aged care and senior living sector

Saving our clients’ time 

Our clients are often in managerial roles with medical and/or administrative responsibilities with a large workload. Their priorities are focused on the wellbeing, comfort, and safety of their residents. “We waste so much time organising maintenance.” is a statement we often hear from the aged care sector. Overseeing the maintenance requirements can take up a substantial amount of time with contacting tradespeople, reviewing quotes and commissioning work. Outsourcing the management of facilities maintenance and trades services gives our clients back hours in the day to let them support the elderly under their care.

Asset Compliance

Operators of retirement villages are required to comply with government standards for asset management. Technical expertise is required to support compliance regulations, with requirements such as auditing existing asset documentation, site inspections and asset capture, 10-year asset management plan, compliant asset register, 3-year maintenance plan and a statement of compliance. Furthermore, company directors are liable for failure of essential services such as with mechanical and electrical assets that can lead to emergencies like fires and flooding. We’ll manage your buildings so that your assets comply with statutory obligations, with our team mitigating and reducing the risk of unfortunate events.

Consistency = efficiency

Aged care owners and asset operators can make better decisions about their building portfolios, when they have visibility of the performance of property assets. Whether you have oversight of 10, 50 or 100 buildings, a centralised approach to management provides consistency across the multiple sites. A central approach leads you to understand your asset metrics, plan your maintenance, reliable reporting, and leads to making better financial decisions. 

Geographic coverage

With the expansion of aged care portfolios managed by Providers and Organisations, there is a broader coverage across suburban, regional, and coastal corridors. BGIS has a mobile team of 800 technicians servicing clients in regional areas to match our client’s breadth and scale. With live technician tracking and mapping capabilities, service calls are dispatched to the technician with the right skillset, in the most strategic location, and with the ability to meet the required response time.

Bundled Service offering

There is a suite of essential services required to support the aged care and senior living sector. We understand the right fit of trades and can deploy them at the scale required for both planned and reactive maintenance. BGIS provides trades services for electrical, plumbing, heating, ventilation, air-conditioning (HVAC), refrigeration, fire life safety, carpentry, and handyperson. More recently we have been engaged for Electric Vehicle Charging solutions including feasibility and design, installation, and maintenance.

Empathetic to the residents

Tradespeople servicing aged care and senior living facilities are often working alongside residents and can be in their accommodation spaces. It is critical for our people to be sympathetic to the environment, and we endeavour to repeat the same staff servicing a site to increase familiarity with the client’s staff and residents. Our technicians are trained with a safety mindset. With a safer together culture, our technicians can be relied on to respond quickly and effectively with the right tools and training to get the job done. For example, they know that avoiding tripping hazards are especially important in an aged care setting.

Transparency and Value

There is no doubt that having a contract for trades services saves time and costs. BGIS offers competitive rates, where the costs are detailed and known upfront. Our clients are saved time, without having to call around multiple trades providers to check availability and obtain quotes. A significant benefit is that there is no scope creep, with agreed rate cards across all service provisions. Our clients see real benefits when reactive jobs can be bundled into a day rate.

Energy and Sustainability

Our team specialises in energy efficiency audit, renewable energy and carbon emissions tracking, reporting and reduction roadmaps. Benchmarking the environmental performance of your buildings is a critical foundation step in your emissions reduction roadmap and we have one of the largest teams of accredited NABERS assessors in our region. We help our aged care and senior living clients make significant cost savings on utility bills. Our experts can advise on how to reduce expenditure on electricity, gas and water and access the best rates in the market. We have a complete suite of solar and renewable energy services, from solar feasibility modelling, detailed design, procurement, project management and ongoing monitoring and maintenance. Electrification will phase out your reliance on fossil fuel powered appliances, and natural gas hot water and heating in your buildings. Our qualified trades services can install solar and battery solutions, heat pumps and reverse cycle units. Whether you are managing the electric vehicles of your employees, residents, or visitors, we can help you with the strategy, design, procurement, installation, and maintenance.