IFM for Monash Health Casey Hospital

BGIS has provided integrated facilities management services to Casey Hospital in Melbourne since 2003, supporting the hospital’s growth and operational continuity through a comprehensive range of maintenance, asset management, and project delivery services. Our approach emphasises safety, efficiency, innovation, and stakeholder collaboration in a complex healthcare environment.

• Comprehensive facilities management: BGIS delivers hard and soft FM services including maintenance, cleaning, grounds, pest control, and security for the 259-bed hospital, ensuring a safe and compliant environment.
• Stakeholder engagement: BGIS supports diverse stakeholders such as Monash Health staff, patients, visitors, and third-party service providers through coordinated facility services to maintain hospital functionality.
• Subcontractor coordination: A structured management system integrates subcontractors across various service areas with roles including commercial oversight, site operations, compliance, and asset management.
• Quality assurance: Services adhere to KPI-driven standards emphasizing first-time resolution, proactive maintenance, minimal disruption, and continuous performance monitoring across operations, safety, infrastructure, and customer service.
• Innovative solutions: BGIS implemented AHU filter upgrades to extend filter lifespan and reduce maintenance, and introduced Aether UVC HEPA Troffer systems for enhanced air purification to reduce infection risks.
• Major infrastructure upgrades: Over two decades, BGIS delivered numerous modifications including pandemic floor conversions, CT scanner expansions, security system upgrades, solar panel installation, and comprehensive ICT and mechanical system renewals.
• Integrated service model: BGIS provides on-site expertise supported by national technical specialists, enabling rapid response to unplanned works and seamless integration of new infrastructure in a live hospital setting.
• Lifecycle ownership and sustainability: Continuous asset condition assessments enable predictive maintenance and optimized lifecycle costs, while sustainability initiatives include a $1M solar installation aligned with health department goals.